MEPCO Updates Helpline and Complaint Contact Details

There is a particular kind of frustration that comes with an electricity problem. The bill looks wrong, the power goes out, or a meter issue needs attention, and suddenly the hardest part seems to be figuring out whom to contact.

I have seen this confusion repeatedly while working on MEPCO-related consumer information. People search for a phone number, find several numbers on different websites, call one that no longer answers, and then start again. That wastes time, especially when the issue involves a due date, a billing correction, or a prolonged power interruption.

For MEPCO consumers, the basic complaint contacts are much easier to keep straight. MEPCO’s official customer-service information lists 118 for complaints and 0800-63726 as a customer service contact. The company’s telephone directory also identifies these numbers for online complaints.

1. The MEPCO Helpline Numbers You Should Keep

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The first thing I recommend is saving the main numbers somewhere you can find them quickly.

Purpose	MEPCO contact
Consumer complaint service	118
Customer service / complaint contact	0800-63726
Local complaint office	Contact the relevant subdivision or circle office
Billing correction	MEPCO customer service center / relevant office
Power supply complaint	Local complaint center or 118

MEPCO’s own annual reporting identifies 118 as the toll-free number used through the Consumer Complaints Management Service (CCMS). Its telephone directory separately lists 118 or 0800-63726 for online complaints.

That distinction is useful because consumers sometimes assume there is only one universal number for every type of problem. There isn’t always a single local office handling everything.

For a general complaint, start with 118 or 0800-63726. If your issue is tied to a particular subdivision, the local complaint office can be more appropriate, especially for technical problems affecting a specific area.

MEPCO also maintains telephone-directory information for its operational circles. The directory includes contacts for areas such as Multan, D.G. Khan, Vehari, Bahawalpur, Sahiwal, Rahim Yar Khan, Muzaffargarh, Bahawalnagar, and Khanewal.

This is one reason I don’t recommend copying a random local number from an old social-media post. Numbers connected with individual officers and offices can change.

2. What You Can Actually Complain About

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A MEPCO complaint isn’t limited to a simple power outage.

Consumers may need help with billing, meter readings, damaged equipment, connection matters, or other electricity-service problems. MEPCO’s own complaint documentation describes complaint handling for issues including power-supply breakdowns, transformer faults, electricity-bill correction, and delays related to new electricity connections.

Here are some common situations where contacting MEPCO makes sense:

• Your electricity supply has stopped unexpectedly.
• Your bill contains an incorrect reading.
• Your bill is substantially higher than expected.
• Your meter appears defective.
• There is a problem with a transformer or distribution line.
• You need clarification about a detection bill.
• Your new connection application needs attention.
• You need information about a connection or billing record.
• A dangerous electrical pole or wire needs to be reported.
• You need to approach the relevant customer service center.

The important part is to describe the problem precisely.

Saying, “My bill is wrong,” gives the representative very little to work with. Saying, “The bill shows a meter reading that is different from the reading on my meter,” gives them a specific issue to investigate.

That small difference in how you make a complaint can save a lot of back-and-forth.

3. What Information to Have Before Calling

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One mistake I see quite frequently is calling the helpline first and searching for the bill afterward.

Do it the other way around.

Keep your latest bill nearby before making the call. Your reference number, consumer details, meter information, and billing dates can help identify the account and explain the problem.

For a billing complaint, I would keep these items ready:

1. Your latest MEPCO bill.
2. Your 14-digit reference number.
3. Customer information shown on the bill.
4. The current meter reading, if the complaint concerns reading accuracy.
5. Previous bills if the issue is a sudden increase.
6. Payment evidence if you are reporting a payment-related problem.
7. Any previous complaint number, if one was already registered.

The reference number is particularly useful. It connects the complaint to the correct electricity connection instead of leaving the representative to guess which consumer account you mean.

If you regularly check your bills online, you can also use the MEPCO Bill Check service on mepccobill.pk to review your billing information before contacting customer support.

And if you are trying to understand how a particular charge appeared, comparing your current bill with older bills is usually more useful than looking only at the final payable amount.

4. Where People Usually Go Wrong With MEPCO Complaints

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Here’s where people usually go wrong: they focus entirely on the phone number and almost nothing on the complaint itself.

A helpline is only the first step. If the complaint involves billing or a technical inspection, the issue may need to be reviewed by the relevant office or customer service center.

MEPCO’s customer-service information says that consumers with incorrect meter readings should contact their area or MEPCO headquarters customer service centers. The company’s published material also describes facilities such as bill correction, online complaint registration, duplicate bill issuance, new-connection services, and applications relating to name or tariff changes.

So if you call about a bill correction and are directed to a local office, that doesn’t necessarily mean the complaint has been ignored. Some matters require access to the consumer record, meter information, inspection details, or billing system.

The same applies to detection bills.

If you have received a detection bill, don’t assume that the helpline representative will settle the entire matter during one phone call. Review the bill, keep previous bills available, note the reason stated for the assessment, and ask where the case needs to be reviewed.

I covered the background of these charges in our guide to the MEPCO Detection Bill, including the types of inspection findings that can lead to additional assessed charges.

5. What to Do When the Local Complaint Number Is Busy

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This is another very common situation.

You call the local complaint office and hear a busy tone. Then you call again. Still busy.

MEPCO’s own FAQ explains that local complaint lines can become busy when many consumers from the same area are trying to report a supply interruption at the same time. The FAQ advises consumers to contact the relevant complaint office and also lists 061-9220313, 061-9220317, 061-9220314 and 0800-63726 for assistance.

The practical approach is not to keep redialing the same busy number for an hour.

Try the central customer-service contact, particularly 0800-63726, and use 118 for the complaint service. If the problem is widespread, also give the representative enough information to identify your locality and connection.

For a technical outage, mention:

• Your area or locality.
• The approximate time the supply stopped.
• Whether neighboring houses are also affected.
• Your reference number, if requested.
• Any visible problem such as a damaged pole, wire, or transformer.

And don’t approach a damaged electrical line yourself. Reporting the problem is the useful part.

6. MEPCO Customer Service Centers Matter Too

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Not every complaint is best handled entirely by telephone.

MEPCO has customer facilitation and customer service centers where consumers can receive help with several account-related matters. Published MEPCO material lists services including due-date extension, bill installments, bill correction within specified limits, online complaint registration, duplicate energy bills, new-connection applications, name changes, tariff changes, and load-related applications.

That matters because some consumers hear “helpline” and assume every issue must be solved over the phone.

That’s not how utility complaints always work.

If your problem requires documents, meter verification, an inspection, or correction of consumer records, visiting the appropriate customer service center with your documents may be the more sensible route.

For example, if your bill shows a reading that doesn’t match the actual meter, take the bill and relevant records with you. If you have payment evidence, keep that as well.

A little preparation makes the visit much less frustrating.

7. Keep Your MEPCO Complaint Record

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Once you submit a complaint, keep track of it.

Write down the date, contact method, complaint number if one is provided, and a short description of what you reported.

A simple record like this is enough:

Complaint record

Date: __________
Reference number: __________
Complaint type: __________
Contact used: 118 / 0800-63726 / Local office
Complaint number: __________
Expected follow-up: __________
Resolution: __________

This sounds almost too simple, but it helps when a problem takes more than one conversation.

Suppose you report an incorrect bill on Monday and need to contact MEPCO again later in the week. Instead of explaining everything from the beginning, you can provide the earlier complaint reference and explain what remains unresolved.

That is much easier.

And if the issue involves several bills, keep the older copies. Electricity billing problems are sometimes easier to understand when the consumption history is visible rather than looking at one unusually high bill in isolation.

You can also read our MEPCO Bill Payment Methods guide if the issue is connected with a payment, confirmation, or bill settlement.

8. Use the Right Contact for the Right Problem

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A simple way to think about MEPCO support is this:

Your problem	Best starting point
General electricity complaint	118
Customer service	0800-63726
Local outage	Area complaint center / 118
Incorrect bill reading	Customer service center / relevant office
Detection bill dispute	Relevant MEPCO office and complaint system
New connection issue	Customer service / relevant MEPCO office
Dangerous pole or wire	Local MEPCO complaint channel
Need local office number	MEPCO telephone directory

MEPCO’s published customer-service information confirms that complaint registration and customer facilitation are handled through several channels rather than one phone line alone.

This is also why information on unofficial websites needs to be checked against MEPCO’s own published contacts before you rely on it. At mepccobill.pk, I try to keep consumer guides straightforward, but official contact information should always take priority when a number or procedure changes.

9. A Small Detail That Helps With Billing Complaints

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Take a photograph of your meter reading when you notice a possible billing problem.

It’s a small habit. It gives you a record of what the meter displayed at a particular time.

If the reading printed on the bill looks different, you have something concrete to discuss with customer service rather than relying on memory.

MEPCO has also described the use of meter-reading technology and snap meter readings as part of its efforts to improve billing accuracy. Its annual reporting notes the use of meter-reading photographs and related verification measures.

That doesn’t mean every billing discrepancy is automatically resolved by a photograph. It simply gives you better information when discussing the issue.

And sometimes the problem is not an incorrect reading at all. A previous under-reading, estimated bill, tariff change, additional assessment, or another billing adjustment can affect the amount due. That is why looking at the complete bill matters.

Frequently Asked Questions

What is the MEPCO complaint number?

The main complaint service number is 118. MEPCO’s official telephone directory also lists 0800-63726 for online complaints and customer service.

Is 0800-63726 a MEPCO customer service number?

Yes. MEPCO’s official customer-care information lists 0800-63726 as its customer service contact.

What should I do if the local MEPCO complaint number is busy?

Try 118 or 0800-63726 instead of repeatedly calling a busy local line. MEPCO’s FAQ explains that local complaint offices can receive a large number of calls during area-wide outages.

Can I complain about an incorrect electricity bill?

Yes. Bill correction is among the consumer services described by MEPCO. For a billing complaint, keep your bill, reference number, meter information, and previous bills available so the issue can be checked properly.

Where can I find a local MEPCO office number?

MEPCO publishes a telephone directory containing contacts for its operational circles and offices. The safest approach is to use the current directory rather than relying on an old number copied from another website.

A working complaint number is useful, but having the right information ready is just as important. Save 118 and 0800-63726, keep your reference number nearby, and record any complaint number you receive. If the issue needs a local office or customer service center, take the relevant bills and documents with you rather than making several incomplete visits.

For information about MEPCO service coverage, you can also read the MEPCO Distribution Areas guide.